Privacy Policy

This privacy policy sets out how Urban Saints uses and protects any information that you give when you use any of the websites owned by Urban Saints, or when you or your child attend any event run by Urban Saints. Urban Saints is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

Urban Saints may change this policy from time to time by updating this page. You should check back on occasion to make sure you are happy with any changes.

For the purpose of the Data Protection Act 1998, the data controller is: Urban Saints Support Centre, Kestin House, 45 Crescent Road, Luton, Bedfordshire, LU2 0AH, UK. The information you provide will be held in accordance with the Data Protection Act and may be used by Urban Saints to supply the services which you have requested.

What we collect

We may collect the following information about you or your child:

  • Name;
  • Contact information including email address, postal address and telephone number;
  • Demographic information such as region and age;
  • DBS declaration information;
  • Other information regarding event attendance, donations and use of our youth work resources.

What we do with the information we gather

We require this information to serve you better, and in particular for the following reasons:

  • Internal record keeping;
  • Recording event attendance for child protection;
  • Processing merchandise orders and deliveries;
  • Processing group subscriptions;
  • Sending promotional emails regarding news, opportunities and appeals concerning the Urban Saints movement.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer and storing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Online Direct Debit payments through “Energize” are powered by GoCardless. GoCardless is authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 and all sensitive information it handles is RSA encrypted. Online donations made through the main Urban Saints website are powered by Worldpay. Urban Saints is PCI compliant in all its financial transactions.

DBS declarations are processed through CCPAS, whose privacy policy can be viewed here. All information regarding DBS declarations is held in the strictest confidence.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our various sites. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security measures to try to prevent unauthorised access.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure as far as we are able the information we collect both online and offline.

Where you have chosen a password which enables you to access certain areas of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Links to other websites

Our sites contain links to other websites of interest. If you follow a link to any of these websites, please note that we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and that they are not governed by this privacy statement. They have their own privacy policies and we do not accept any responsibility or liability for such policies. You should exercise caution and study the privacy statement applicable to the website in question before submitting any data.

Controlling and accessing your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. Occasionally, Urban Saints works in partnership with other organisations to run events which may involve sharing data. In those circumstances, information will only be shared when necessary to process your attendance or payments. We may occasionally use your personal information to send you promotional materials related to third parties which we think you might find interesting, but only if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to the address shown on our contact page. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly amend any information found to be incorrect.