These FAQs are designed to answer the main questions that parents might have relating to the Covid-19 pandemic. They will be regularly reviewed and updated but are correct as at the date stated above.
Updated: 16th April 2021
Are Camps running in the summer?
Making decisions on Camps that run later in 2021 is difficult given the changing nature of this situation. However, given the latest government guidance we are cautiously preparing to run some Camps during the summer holidays. However all Camps before then will either run on-line or are postponed until 2022. Up to date information on our 2021 Camps programme can be found here.
In what circumstances would Urban Saints cancel a Camp?
The safety of all those on our Camps is of paramount importance. Therefore, we would cancel a Camp if Government advice directly required it or if Urban Saints’ assessment of the situation was that it was not safe to run (this could be for a number of reasons).
If Camps are cancelled, will we be due refunds?
If Urban Saints decide to cancel a Camp before it starts then all fees will be refunded.
If a Camp is running and needs to close down, will we be due refunds?
In this circumstance, you would receive a proportionate refund, based on how far through the Camp this (unlikely) event happened. Please see our standard terms and conditions (urbansaints.org/termsandconditions) for further details.
If I withdraw my child from attending a Camp, will we be due a refund?
In this circumstance, you will not be due a refund as you will be subject to our standard terms and conditions. See urbansaints.org/termsandconditions for further details.
However, if your child has to be withdrawn from attending a Camp for a Covid-related medical reason and has a note from a doctor to confirm this, then a refund will be issued.
What if Government advice means we are unable to attend Camp?
Should following specific Government advice mean you are unable to travel outside your tier/local area then a refund will be given. Similarly, if you are asked to self-isolate due to being in contact with a positive case you will receive a refund.
What measures will Urban Saints take before and during the Camp to minimise the risk of infection?
A comprehensive risk assessment will be carried out in advance of any face-to-face Camps operating (in line with current Government advice). Additional information will be issued for both leaders and young people, prior to their arrival at Camp.